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August 2005 - 2005-08-01 Monday, August 29th 2005 – Intelligent Media Inc. today announced there new service offerings and updated pricing structure. Maintenance Services (Tier 1) Intelligent Media offers hourly service rates for specific break fix maintenance. Additional rates would apply for non-standard business hours, and immediate non-scheduled support. Our Tier 1 service offers the greatest service ROI for small business. Hourly rates based on our rate schedule.
- Business Hours Helpdesk (9-5) - Business Hours Onsite Work (9-5) - Standard Response Time
Managed Services (Tier 2) Intelligent Media offers prepaid monthly service including a preventative maintenance program with roll over hours to help you budget for IT expenditures. For a pre-paid monthly fee, Intelligent Media maintains and supports your computer needs; from file & print / exchange servers, workstations, printers, firewalls to internet connectivity, remote users, virus protection and industry specific applications. Intelligent Media provides comprehensive services ensuring that your network runs flawlessly. Tier 2 allows for growth in small-medium sized businesses, without the expenditure of full time IT staff. Prepaid monthly hours at a discounted rate, includes roll-over hours.
- 24/7 Helpdesk Support & Onsite Support - Guarantied Response Times - Remote Desktop Support - Preventative Maintenance Agreement(s)
Outsourced Services (Tier 3) Intelligent Media offers flat rate IT outsourcing services to help you effectively budget for IT expenditures and concentrate on your key business areas. For one low monthly fee, Intelligent Media maintains and supports all your Information Technology Infrastructure, from file & print / exchange servers, workstations, printers, firewalls to internet connectivity, remote desktop users, VPN Connections, network security, virus and spam protection and industry specific applications. Intelligent Media provides comprehensive services ensuring that your network runs flawlessly. At Intelligent Media, our unsurpassed customer service and attention to detail is your assurance of a happy and productive workforce. Intelligent Media’s Outsourced Tier 3 service offers the widest skill sets for the best price without the burden of full time IT Staff at a flat monthly rate.
- 24/7 Helpdesk & Onsite Support - Guarantied Response - Remote Assistance - Preventative Maintenance Agreement(s) |