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Survey
 Benson & Associates Customer Satisfaction Survey



Benson & Associates Customer Satisfaction Survey


All fields are required.

  1. Which company do you work for?
    a. Name:
    b. Company:

  2. What service do you receive from Benson & Associates?
    Hourly:    Monthly Managed:
    1. If hourly, are you aware of our managed service plans?
      2. Yes:    No:

  3. How many times does your company call Benson & Associates for issues to resolve on a weekly basis?
    Zero (0):
    1 - 3:
    4 - 6:
    7 - 10:
    10 +:

  4. Have you had any other providers for IT services for your present company in the past before Benson & Associates?
    Yes:
    No:

  5. Pease rate the value of service on a scale of 1 to 5 you have attained from Benson & Associates. 5 being great value, 3 being neutral no opinion.
    Promptness of response time? 1:   2:   3:   4:   5:
    Completing requests in a timely fashion? 1:   2:   3:   4:   5:
    Technical quality and accuracy? 1:   2:   3:   4:   5:
    Courtesy and professionalism of the staff? 1:   2:   3:   4:   5:

  6. How satisfied are you with the service you have received? On a scale from 1 to 5, 5 being very satisfied, 3 being neutral no opinion.
    Promptness of response time? 1:   2:   3:   4:   5:
    Completing requests in a timely fashion? 1:   2:   3:   4:   5:
    Technical quality and accuracy? 1:   2:   3:   4:   5:
    Courtesy and professionalism of the staff? 1:   2:   3:   4:   5:

  7. How can we improve?



  8. Are their any other comments you would like to share about the service you have received?



  9. Is there anything else you would like to add that would improve our quality of service towards your company?





Did You Know
  • Were you aware that Benson & Associates also offers the following services:

    Technical Audit - Hardware/Software licensing inventory, and a complete network security diagnostics. Yes:    No:


    Remote Service - We have the ability to access your desktop/laptop/server from a remote location to give you the quickest service possible. Yes:    No:


    Managed Ticketing/Reporting - You have the ability to log and track a service ticket in the Benson & Associates System. Yes:    No:


    Web Development - We can develop a website that will give you an effective way to be seen by your clients and maximize your corporate image and produce higher revenues. Yes:    No:


    Corporate Branding - We can help you with developing your Company name into a recognizable image in the industry through, web development, graphic design and business writing. Yes:    No:


    Email & Web Hosting - Allows individuals and organizations to provide their own websites accessible to the World Wide Web. Yes:    No:


    Secured Data Centre Facility - Allows individuals and organizations to provide their own websites accessible to the World Wide Web. Yes:    No:


  • Did you know that Benson & Associates has offices in Calgary, Edmonton, Drayton Valley, Vancouver, and Toronto?
    Yes:    No:

  • Did you know that we do office relocation set-ups?
    Yes:    No: