Managed Service

Our Managed Support service suits organizations that do not have the time, the staff or the in-house expertise to complete day-to-day service, maintenance, security enforcement, or management reporting. Our flexible Managed Service Plans include guaranteed service response, preventative maintenance programs, server and network technology management, and emergency support on evenings and weekends.

Your organization can choose individualized streams of support service based on your specific needs. What does this mean for your company? Use our managed services to selectively outsource, or 'out-task' specific IT Management responsibilities, in a manner that mitigates the risks of relying on a third-party.

An increasing number of executives and managers are recognizing that managed service providers (MSPs) can automate routine IT tasks, saving them money by increasing overall system reliability, eliminating unnecessary onsite visits and reducing overall service fees.  In fact, a recent Ziff-Davis Enterprise Research survey found that small and mid-sized businesses (SMBs) are often more satisfied with the quality of their IT operations when they are managed by an MSP than by their own in-house staff.

Our Managed Service Platform

• Computers/Network/Software/Inventory and Audits
• Remote Desktop Management and Support
• Patch Management and Software Updates
• Network/Operating System Monitoring and Alerts
• Help Desk / Trouble Ticketing
• Network/Security Policy Enforcement
• Backup and Disaster Recovery
• Anti-Virus and Spyware Detection
• User State Management

Managed services is generating more 'buzz' than ever before, yet many aspiring managed service providers (MSPs) are continuing to face challenges convincing companies, especially small and mid- sized businesses (SMBs), to adopt this new approach to support.

Ironically, SMBs often face even greater challenges keeping their IT systems and software applications up and running because they are under-staffed. Although SMBs are often not as technology-driven, they are no less dependent on technology to operate successfully. They also recognize that they must refocus their limited resources on their core business because of escalating competitive pressures and customer demands.

THINKstrategies Inc. - 2009 White Paper